Frequently Asked Questions
Everything you need to know about bringing Audo design into your home.
What is the standard shipping timeframe for furniture?
In-stock furniture items typically ship within 3-5 business days. Delivery times vary by location, but most orders arrive within 7-14 days via our specialized white-glove furniture carriers.
Do you offer international shipping?
Yes, Audo ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order volume.
What is your return policy for home decor?
We offer a 30-day return window for most unused items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Sustainability is core to our design philosophy. We use FSC-certified timber and collaborate with artisans who prioritize eco-friendly manufacturing processes and long-lasting quality.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link. You can also view your order progress by logging into your Audo account profile.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm.